Sears (was Motor Mounts)
geo3@earthlink.net
geo3@earthlink.net
Fri, 31 May 2002 13:25:50 -0500
Brandon Fujishige <serturbo@hotmail.com> wrote:
>That's not a fair comparison. It wasn't the top dogs at Sears that caused
>the problems. It was individuals at those few auto centers that were at
>fault.
That's not true.
First of all the battery fiasco was clearly a top level decision. I don't
care what spin is being put on this, it was a management decision and not
likely by a single individual.
Secondly, the bogus service issue was extremely wide spread. That is also a
management failure.
I'm not slamming the people who work in Sears Auto Centers, but Sears
management has (to be diplomatic) left something to be desired.
George Roffe